Privacy Policy

1. Introduction

Three Hurts Fashion ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with us.

This policy is made in accordance with the Data Protection Act, 2019 of Kenya and other applicable Kenyan laws. By using our services, you agree to the practices described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

• Name: Three Hurts Fashion
• Email: threehurtssuppliers@gmail.com
• Phone: +254 721 723 067
• Location: Ruiru Town

3. Information We Collect

We may collect the following types of personal data:

• Identity information: name, phone number, email address.
• Address details: delivery/shipping address.
• Transaction data: products purchased, order history, payment method (we do not store full payment card details).
• Communication data: messages you send us through contact forms or customer support.
• Technical data: IP address, browser type, device information, and cookies where applicable.

4. How We Use Your Information

We use your personal data for the following purposes:

• Processing, fulfilling, and delivering your orders.
• Communicating with you about your orders, returns, and inquiries.
• Improving our products, website, and customer experience.
• Complying with legal and regulatory obligations under Kenyan law.
• Preventing fraud and protecting the security of our services.

We process your data based on your consent, the performance of a contract (e.g., fulfilling an order), or our legitimate interests, as permitted by law.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only when necessary to operate our business, such as:

• Delivery/courier partners to fulfill your orders.
• Payment service providers to process payments.
• Legal authorities where required by Kenyan law or court order.

Any third parties we engage are required to keep your data secure and use it only for the specified purpose.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure. This includes secure hosting, encrypted connections (HTTPS), and access controls for sensitive systems.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and tax requirements. When no longer needed, we securely delete or anonymise your data.

8. Your Rights

Under the Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict the processing of your data.
• Withdraw your consent at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

To exercise any of these rights, please contact us at threehurtssuppliers@gmail.com.

9. Cookies and Tracking

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: threehurtssuppliers@gmail.com
• Phone: +254 721 723 067
• Location: Ruiru Town